Conflict and Dispute Resolution

Graduate programs

Certificate in Conflict and Dispute Resolution

Charlene Berquist, Certificate Advisor
Park Central Office Building, Room 212, Phone 417-836-8831

Review the following Program Costs and Potential Occupations (Gainful Employment Disclosure).

Program description

The Certificate in Conflict and Dispute Resolution provides a 16 hour graduate-level experience for educators, health care workers, business people, managers, workers, or community members who are interested in dispute resolution and conflict processes. The program provides for the acquisition of knowledge and skills necessary for understanding conflict and resolving disputes. The certificate is interdisciplinary in nature and has three required components: a theory/research component, a law/policy/ethics component, and an applied component. The 6 hours of electives allow the student to pursue study of conflict and its resolution in the context of their specific discipline or profession.

Admission criteria

To be considered for the program, a student must have a 3.00 grade point average as well as apply and be admitted to the Graduate College. Students who do not meet the normal admission requirements, but who show an indication of high promise, will be considered for probationary admission. Probationary conditions will be defined by the Graduate Director. Admission to the certificate program does not constitute admission to any other Missouri State University graduate program.

Required courses - 16 hours total

Theory/Research Core
Course Code Course Title Credit Hours
COM 611 Conflict and Communication 3 hrs
COM 621 Communication, Mediation and Negotiation 3 hrs

Both COM 611 and COM 621 contribute to the mission of the certificate by providing essential background on theory and research on conflict, mediation, and negotiation.

Application Core
Course Code Course Title Credit Hours
COM 600 Service Learning in Communication Graduate Study 1 hr

Contributes to the mission of the certificate by providing hands-on experience in conflict and/or mediation.

Law/Policy/Ethics Core

One of the following courses:

Course Code Course Title Credit Hours
LAW 600 Legal Environment for Business Managers 3 hrs
EAD 785 Legal and Ethical Contexts of Schooling 3 hrs
PHI 613 Bioethics 3 hrs
PSY 761 Ethical and Professional Issues 3 hrs

Each class in the Law/Policy/Ethics Core contributes to the mission by helping students examine necessary professional standards for mediation/conflict professionals in their specific field.

Electives - 6 hrs

Select 6 hours of electives from the following courses:

Course Code Course Title Credit Hours
COM 607 Family Communication 3 hrs
COM 617 Communication and Diversity in the Workplace 3 hrs
COM 722 Argumentation as Communication 3 hrs
COM 724 Theories of Interpersonal Communication 3 hrs
COM 732 Theories and Concepts of Small Group Communication OR PSY 778 Group Processes 3 hrs
EAD 784 Human Relations and Collaborative Processes 3 hrs
EAD 861 Human Relations 3 hrs
PSY 718 Organizational Psychology OR COM 736 Concepts and Analysis of Communication in Organizations 3 hrs
PSY 780 Social Psychology 3 hrs
LAW 631 Labor Law and Employment Discrimination 3 hrs
SWK 641 Family Health and Family Violence 3 hrs

The electives contribute to the mission of the certificate by allowing students to focus on conflict processes that are specific to their professional area. These courses allow a more discipline specific focus than is found in the theory/research core classes.

Completion requirements

Courses must be completed with a 3.00 GPA for successful completion of certificate.